COS - SOCIAL SHARE IMAGES FAQ

WHAT DOES THE APP DO?

When someone shares a link to your store on Facebook, X, LinkedIn, WhatsApp or Slack, the network shows a preview image. That image comes from the page's og:image tag. The app makes a branded 1200x630 image for every product, collection, blog, article and page, and for your homepage, from a template you design for each type. It then adds that image to your storefront as the og:image tag.

You choose which types use the app's image. A type you switch off uses your store's own image again.

HOW DOES IT WORK?

• You design a template for each type in the app: background, logo, colors and layout. The editor shows a live preview.
• The app embed adds the image tags to your storefront. It does not change your theme files, and it adds no scripts, so your pages do not get slower.
• The first time a network asks for a page's image, the app makes it and keeps it for 7 days. When you save a template, the app makes new images for that type.

WHY DON'T I SEE MY IMAGE WHEN I SHARE A LINK?

The setup guide on the app's dashboard checks each of these and ticks the steps that are done.

• The app embed is off. Turn on the app embed from the setup guide, or in your theme editor under App embeds, then save.
• The type is not published. Save the type's template once, or turn its switch on. A type shows "Live" when the app serves its image.
• Your theme prints its own og:image first. App embeds load at the end of the page head, and networks use the first image they find. The setup guide shows the exact theme lines to comment out, lets you download a backup of the file, and gives you a fixed copy of the file to paste in. Then click "Check again".
• Your store has a password. Networks only see the password page until you remove it.
• The network still has the old image. See the next question.

WHEN WILL I SEE THE NEW IMAGES?

Social networks keep their own copy of a link's preview for a long time, and they fetch it again only when they decide to. To make Facebook fetch it now, paste the link in the Sharing Debugger and click "Scrape Again". To see what your page sends without any network's cache, use opengraph.xyz.

WHAT DOES THE APP CHANGE IN MY THEME?

Nothing. The app only adds the app embed, which you turn on and off in the theme editor. To stop the app's images, turn the embed off or uninstall the app.

If you commented out your theme's own og:image lines, remove the {% comment %} and {% endcomment %} around them after you stop the app, so your theme prints its image again. When you uninstall, the app emails your store the steps, with a copy of the file as it was before you changed it.

CAN I USE MY OWN LOGO AND BACKGROUND?

Yes. Choose them from your store's Files, or upload them there from the app. The logo is shared by every template. Its size, position and margin are set per template, and you can apply them to all templates at once.

HOW MUCH DOES IT COST?

5 USD every 30 days, after a free trial of 30 days. Shopify adds the charge to your Shopify invoice. Uninstall the app to cancel. Details are in the terms of service, and how the app handles data is in the privacy policy.

STILL STUCK?

Use the Help page in the app, or write to us at catalin@relaunch-studio.com.